Delete Your Account

In the Akhdemny app, open Profile → Delete account and tap Delete my account. You don't need to call or email us.

How long it takes

We delete your account within 5 working days (Sunday to Thursday, Cairo time) and confirm on WhatsApp when it's done. You can keep using the app until then. If you have an order in progress, a pending top-up or wallet credit, we'll contact you to settle it first.

What we delete

Your profile, delivery addresses and contact numbers, location, chats, reviews, request photos, phone-verification records and sign-in details.

What we keep

Order and payment records (amounts, dates and order numbers), because accounting and tax law require them. We also keep your phone number so it can't be used to sign up again or reuse promotions, and approved transfer references so the same transfer can't be credited twice. Backups expire on their normal schedule. If your phone number used to belong to someone else, contact us.

If you can't open the app

Email pikachu654765@gmail.com from any address with the phone number on your account. We'll confirm it's you, then delete the account the same way.